Privacy Notice

Last Updated: November 14, 2006

If you have questions or concerns regarding this statement, you should contact Nick Sirago at (866) 777-7466 ext. 267.

Business Phones Direct knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Business Phones Direct, you are accepting the practices described in this Privacy Notice.

What Personal Information Does Business Phones Direct Gather?

  • The information we learn from customers helps us personalize and continually improve your shopping experience at Business Phones Direct. Here are the types of information we collect.
    • Information You Give Us:
      • Throughout our website, customers or potential customers will find forms where we ask for personal information in order to provide a service, for example, providing you with a sales quote. The information which we ask for is dependant upon the nature of the request being made, but can be summarized as follows:
        • For quotes, including sales and purchasing quotes, we collect information necessary to contact you and fulfill your request. This will minimally include your name, and an email address or phone number where you can be reached. We also ask you to answer questions specific to the quote which will allow our sales representatives to choose equipment which will fit your needs.
        • For general inquiries submitted online, we collect an email address in order to answer your inquiry.
        • For order placement, we will collect contact information necessary for order fulfillment, such as name, phone number, and address. We also collect billing information such as credit card number.
      • With the exception of sensitive billing information, all the data which you provide we receive and store. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
      • We use the information that you provide for purposes such as responding to your requests, fulfilling your order, customizing future shopping for you, and improving our store.
      • We will sometimes use the information you provide to communicate with you.
        • If you have requested a service relating to a sales quote, purchasing quote, or contacted BPD via our website“contact us” page we will contact you in order to fulfill the service you have requested.
        • If you place an order, we will contact you to update you on the status of your order (for instance to provide you with a tracking number).
        • If you have opted in - or specifically asked for - our newsletter we will send you an email newsletter from BPD no more than once a month.
    • Information Provided by Your Computer:
      • Whenever you interact with us we receive and store certain information provided by your computer.
        • The information collected includes statistics about your computer like screen resolution, operating system, and what browser you are using. Information provided about your computer is used by Business Phones Direct in order to customize our site for your computer. This information is also collected and used to analyze potential changes in our website design.
      • We also collect information about what you did on our website
        • The information includes the manner in which you arrived at our site (where you came from), what pages you looked at on BusinessPhonesDirect.com, and how long you looked at these pages. This information is gathered to understand how people use the site, to evaluate the effectiveness of marketing campaigns, and to flag ineffective areas of our website.
      • In order to collect this information we use "cookies". A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at Business Phones Direct if we cannot recognize you, we want you to be aware that these tools exist.
      • Information provided by your computer is used only in aggregate unless you place an order, request a quote, or contact us via our website form. If you perform any of the aforementioned actions then the information provided by your computer is combined with information you provide us and used to evaluate marketing efforts.
    • Information from Other Sources:
      • We might receive information about you from other sources and add it to the information you have provided. Examples of such information is the verification of addresses by shipping companies such as UPS and FedEx.
      • We sometimes rely on third parties to collect and canalize information about your computer and about your visit to our website.
        • Like the information we collect, the information collected by these third parties includes data about your computer and operating environment such as your screen resolution, operating system, what browser you are using, and whether your computer uses javascript. Data collected by third parties also includes information about your visit such as how you arrived, what pages you looked at, and how long you looked at them. This information is usually associated with other information collected from your previous visits, if any. This information may also be associated with data that you have provided to the third party (for instance customer who order on our website may receive a cookie from google.com. This cookie associates the search phrase which a customer typed into google and used to arrive at our site with the monitory value of the order placed by the customer). Cookies set by third parties are used by Business Phones Direct to focus and evaluate marketing. These cookies are also used to help us improve our website by identifying problematic areas.

How Does Business Phones Direct Share the Information It Receives?

  • Information about our customers is an important part of our business, but we are not in the business of selling it to others. We share customer information only as described below.
    • Agents:
      • We employ other companies and individuals to perform functions on our behalf. Examples include providing marketing assistance, providing search results and links (including paid listings and links), and real-time processing of credit card payments. They agents will be provided access to personal information needed to perform their functions, but may not use it for other purposes.
    • Affiliated Businesses We Do Not Control:
      • In some cases, for instance, to drop ship a product we may work closely with an affiliated business. In order to process some orders we will need to share customer information related to the specific transactions with a third party. The information shared will be limited to that which is necessary to process the transaction -- generally, your name, shipping address, and the items you have ordered.
    • Business Transfers:
      • As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Business Phones Direct, Inc., or substantially all of its assets are acquired, customer information will be one of the transferred assets. In the event of a change of ownership, affected users will be notified of the change via email and given the opportunity to prevent the transfer of any information they have given us.
    • Protection of Business Phones Direct and Others:
      • We release account and other personal information when we believe release is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Business Phones Direct, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
    • With Your Consent:
      • Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Does BPD Secure Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • Extremely sensitive information, such as customer credit card numbers, are protected by additional layers of security. Foremost we do not store credit card information on our servers for longer then is necessary to process a transaction. When card information is transmitted it is done so in an encrypted manner. Finally, we reveal only selected digits of your credit card numbers when confirming an order.
  • In order to prevent the compromise of personal information it is important that you to protect against unauthorized access to your account username, password, to your computer, and to the email account that you register on our site with. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?

  • Business Phones Direct gives you access to a broad range of information about your account and your interactions with our website for the limited purpose of viewing and, in certain cases, updating that information.
    • In order to update information you have provided to Business Phones Direct, please log into your account. After logging in you can access or change the information you provided to us when your account was created.
      • The link titled Account Details allows you to modify your name, telephone number, fax number, or email address.
        • Edit Newsletter Subscriptions on the account details page allows you to change your email preferences to receive or not receive marketing communications from our website.
          Please note that even if you have chosen not to receive our newsletter, we will email messages of a informational nature to do things like update you on the status of your orders.
      • The link titled Address Book allows you to change addresses you have provided to us for billing and shipping.

How can I Prevent My Information from Being Collected?

  • You can always choose not to provide information on our website forms
    • Information provided by the customer may be necessary to render some goods or services. We will need certain information in order to process an order or provide you with a quote.
  • You can prevent the automated collection of information about your computer by disabling cookies
    • Cookies are alphanumeric identifiers that many website, including ours, transfer to your computer's hard drive through your Web browser. This enables our servers to recognize your browser and to provide features such as the storage of items in your Shopping Cart.
    • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
    • Cookies allow you to take full advantage of some of Business Phones Direct's best features, and we recommend that you leave them turned on. Much of the content our our site requires that cookies be enabled, for instance in order to use and maintain items in our shopping cart your browser needs to accept cookies
  • As an additional resource, the Federal Trade Commission provides useful information about online privacy on its own website, Site Seeing on the Internet.

What Else Should I Know?

  • Conditions of Use, Notices, and Revisions
    • If you choose to visit Business Phones Direct, your visit and any dispute over privacy is subject to this notice and our conditions of use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at Business Phones Direct, please contact Nick Sirago at (866) 777-7466 ext. 222.
    • Our business changes constantly, and our Privacy Notice and the Conditions of Use may change also.
      • We may e-mail you periodic reminders of our notices and conditions, unless you have instructed us not to. If you have elected to not receive such notices you should check our website frequently to see recent changes.
      • Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
      • In the case of material changes to this policy, we will notify you by email, or by means of a notice on our home page
  • Contact Business Phones Direct
    • You can contact BPD regarding privacy, conditions of use, or about any other matter. If your inquiryis in regards to our privacy policy please direct it to Nick Sirago.

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